Assessment markers are the indicators that an assessor is trained to listen for to determine which ICF Core Competencies are in evidence in a recorded coaching conversation, and to what extent. The following markers are the behaviors that should be exhibited in a coaching conversation at the Professional Certified Coach (PCC) level. These markers support a performance evaluation process that is fair, consistent, valid, reliable, repeatable and defensible. Please note these markers are not a tool for coaching, and should not be used as a checklist or formula for passing the performance evaluation.
Competency 2: Creating the Coaching Agreement
- Coach helps the client identify, or reconfirm, what s/he wants to accomplish in the session.
- Coach helps the client to define or reconfirm measures of success for what s/he wants to accomplish in the session.
- Coach explores what is important or meaningful to the client about what s/he wants to accomplish in the session.
- Coach helps the client define what the client believes he/she needs to address or resolve in order to achieve what s/he wants to accomplish in the session.
- Coach continues conversation in direction of client’s desired outcome unless client indicates otherwise.
Competency 3: Creating Trust and Intimacy
- Coach acknowledges and respects the client’s work in the coaching process.
- Coach expresses support for the client.
- Coach encourages and allows the client to fully express him/herself.
Competency 4: Coaching Presence
- Coach acts in response to both the whole person of the client and what the client wants to accomplish in the session.
- Coach is observant, empathetic, and responsive.
- Coach notices and explores energy shifts in the client.
- Coach exhibits curiosity with the intent to learn more.
- Coach partners with the client by supporting the client to choose what happens in the session.
- Coach partners with the client by inviting the client to respond in any way to the coach’s contributions and accepts the client’s response.
- Coach partners with the client by playing back the client’s expressed possibilities for the client to choose from.
- Coach partners with the client by encouraging the client to formulate his or her own learning.
Competency 5: Active Listening
- Coach’s questions and observations are customized by using what the coach has learned about who the client is and the client’s situation.
- Coach inquires about or explores the client’s use of language.
- Coach inquires about or explores the client’s emotions.
- Coach inquires about or explores the client’s tone of voice, pace of speech or inflection as appropriate.
- Coach inquires about or explores the client’s behaviors.
- Coach inquires about or explores how the client perceives his/her world.
- Coach is quiet and gives client time to think.
Competency 6: Powerful Questioning
- Coach asks questions about the client; his/her way of thinking, assumptions, beliefs, values, needs, wants, etc.
- Coach’s questions help the client explore beyond his/her current thinking to new or expanded ways of thinking about himself/herself.
- Coach’s questions help the client explore beyond his/her current thinking to new or expanded ways of thinking about his/her situation.
- Coach’s questions help the client explore beyond current thinking towards the outcome s/he desires.
- Coach asks clear, direct, primarily open-ended questions, one at a time, at a pace that allows for thinking and reflection by the client.
- Coach’s questions use the client’s language and elements of the client’s learning style and frame of reference.
- Coach’s questions are not leading, i.e. do not contain a conclusion or direction.
Competency 7: Direct Communication
- Coach shares observations, intuitions, comments, thoughts and feelings to serve the client’s learning or forward movement.
- Coach shares observations, intuitions, comments, thoughts and feelings without any attachment to them being right.
- Coach uses the client’s language or language that reflects the client’s way of speaking.
- Coach’s language is generally clear and concise.
- The coach allows the client to do most of the talking.
- Coach allows the client to complete speaking without interrupting unless there is a stated coaching purpose to do so.
Competency 8: Creating Awareness
- Coach invites client to state and/or explore his/her learning in the session about her/his situation (the what).
- Coach invites client to state and/or explore his/her learning in the session about her-/himself (the who).
- Coach shares what s/he is noticing about the client and /or the client’s situation, and seeks the client’s input or exploration.
- Coach invites client to consider how s/he will use new learning from the coaching.
- Coach’s questions, intuitions and observations have the potential to create new learning for the client.
Competency 9, 10 and 11: Designing Actions, Planning And Goal Setting, And Managing Progress And Accountability
- Coach invites or allows client to explore progress towards what s/he want to accomplish in the session.
- Coach assists the client to design what actions/thinking client will do after the session in order for the client to continue moving toward the client’s desired outcomes.
- Coach invites or allows client to consider her/his path forward, including, as appropriate, support mechanisms, resources and potential barriers.
- Coach assists the client to design the best methods of accountability for her/himself.
- Coach partners with the client to close the session.
- Coach notices and reflects client’s progress.
Click the appropriate link below to download a PDF of the translated PCC Markers: