Program Complaint Process
The International Coach Federation (ICF) accredits coach-training programs that meet its high standards. All ICF–accredited programs are required to offer training aligned with ICF’s Core Competencies and Code of Ethics. They are also obliged to comply with a stringent Code of Conduct.
To ensure the integrity of ICF–accredited programs and protect consumers of coach training, ICF has implemented a Program Complaint Process. Through this process, ICF reviews, investigates and responds to alleged breaches/violations of the ICF Code of Conduct, as well as to concerns regarding the integrity of an accredited program’s curriculum.
Complaints ICF does not handle include:
- Workplace disputes, outside of the ICF Code of Conduct;
- Business to business intellectual property that has not been litigated;
- Issues based on dissatisfaction with a company or provider’s price;
- Contractual business agreements, outside of the ICF Code of Conduct.
Complaints against accredited programs may only be lodged by ICF Members, ICF Credential-holders, or individuals currently or previously affiliated with an ICF–accredited coach-training program (complainant must be able to provide proof of relationship).
Complaints against individual ICF Members or ICF Credential-holders can be filed through ICF’s Ethical Conduct Review (ECR) Process.
Download Complaint Information Packet (PDF).
Download Sample Program Complaint form (PDF).
Following review of this packet, to submit a complaint, please use the online Program Complaint form.