Ethical Conduct Review (ECR) Process

Committed to high ethical standards, the International Coach Federation (ICF) developed a Code of Ethics (Code). The Code’s purpose is to promote professional and ethical coaching practices and to raise awareness outside the coaching profession of the integrity, commitment and ethical conduct of ICF Members and ICF Credential-holders.

As part of this effort, ICF has created a forum where individuals can bring complaints about alleged breaches of the Code by ICF Members and ICF Credential-holders. ICF provides for review, investigation and response to alleged unethical practices or behavior deviating from the established ICF Code. To affect this policy, ICF has implemented an Ethical Conduct Review (ECR) Process, which is intended to:

  • Serve as a “model of excellence” for the fair review of complaints concerning the ethical conduct of ICF Members and ICF Credential-holders.
  • Be responsive to complaints concerning experiences believed to be breaches of the Code by ICF Members and ICF Credential-holders.

If you have an ethical complaint against an ICF Member or ICF Credential-holder, we invite you to download and review an information packet and sample form before completing the online complaint form.

Download a complaint information packet (PDF).

Download Sample ECR Form (PDF).

Following review of this packet, to submit a complaint, please use the online ECR form.